Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on body measurements.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
Smiffys is committed to ethical fashion. We work closely with suppliers who adhere to strict environmental and fair-labor standards.
How should I care for my Smiffys garments?
Each item features a care label with specific instructions. Generally, we recommend cold washes and air drying to maintain fabric integrity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What should I do if I receive a damaged item?
Please contact us immediately at [email protected] with your order number and a photo of the defect so we can arrange a replacement.